Customer Service Manager at FoliXx Hospitality

FoliXx Hospitality is an organization whose grand purpose is to achieve global relevance among leaders in the hospitality guild, by unparalleled culture and service. We are a resolute people, committed to continuous excellent service delivery, our value systems are built upon:integrity, excellence, attitude, competence, and continuous improvement.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lekki, Lagos

Job Description

• Supervising the daily operations of the customer service department
• Taking ownership of customers issues and following problems through to resolution
• Create engaged customers and facilitate organic growth
• Setting a clear mission and deploying strategies focused on that mission.
• Always ensure the satisfaction of customers
• Drive speed of service
• Manage the handling of customers’ requests, issues, and relations
• Develops and maintains a team atmosphere within Customer Service and with other departments
• Manages customer expectations in answering questions about policies and procedures
• Serves as a role model when coaching employees on how to resolve complex, customer-related issues
• Improving customer service experience
• Provides project management leadership on specific cross-departmental projects
• Manage operations as it relates to customer’s satisfaction
• Develop and implement strategic business plans for profits and excellence
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner.

Requirements

• Candidates should possess a B.Sc / M.Sc Degree with 5+ years relevant work experience.

Application Closing Date
Not Specified.