Front Office Supervisor at Huxton Hotel

Huxton Hotel is a Four Star hotel, with the goal of setting a pace for enjoyable and memorable entertainment. Hospitality at its peak is our goal.

We are recruiting to fill the position below:

Job Title: Front Office Supervisor

Location: Lekki, Lagos
Employment Type: Full-time

Position Summary

• The Front Office Supervisor at Huxton Hotel is responsible for overseeing the daily operations of the front desk and ensuring exceptional guest service.
• This role involves supervising the front office team, handling guest inquiries and concerns, and ensuring efficient check-in and check-out processes.
• The Front Office Supervisor reports to the Front Office Manager and works closely with other departments to ensure a seamless guest experience.

Responsibilities

• Supervise the front office team, including front desk agents, concierge, and bell staff.
• Train and mentor front office staff, ensuring they have the necessary knowledge and skills to provide exceptional guest service.
• Monitor the front desk operations to ensure smooth check-in and check-out processes, including managing room assignments and resolving any issues or discrepancies.
• Handle guest inquiries, concerns, and complaints promptly and professionally, aiming to achieve guest satisfaction and resolution.
• Assist in managing room inventory, ensuring accurate room availability and optimal occupancy levels.
• Collaborate with housekeeping and maintenance departments to ensure cleanliness and functionality of guest rooms and public areas.
• Maintain knowledge of hotel services, amenities, and local attractions to provide guests with accurate information and recommendations.
• Coordinate with other departments, such as reservations, sales, and food and beverage, to ensure effective communication and seamless guest experiences.
• Oversee the handling of guest requests, amenities, and special arrangements, ensuring timely and accurate delivery.
• Monitor and respond to online reviews and feedback, taking necessary actions to address guest concerns and improve guest satisfaction.
• Assist in the preparation of reports, such as occupancy rates, revenue, and guest feedback, providing valuable insights to management.
• Ensure compliance with hotel policies, procedures, and standards, including safety and security protocols.
• Conduct regular performance evaluations and provide feedback to front office staff, recognizing and addressing areas for improvement.
• Stay updated on industry trends, best practices, and emerging technologies in the hospitality industry.
• Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric mindset.

Qualifications

• High School Diploma or equivalent; a Degree in Hospitality Management or related field is a plus.
• Proven experience in a front office or guest service role, with 2 - 3 years of supervisory experience.
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and management.
• Strong organizational and time management skills, with the ability to prioritize tasks and handle multiple responsibilities.
• Knowledge of hotel property management systems (PMS) and other relevant software applications.
• Proficient in English; additional language skills are a plus.
• Problem-solving and decision-making abilities, with a customer-focused approach.
• Ability to remain calm and professional in high-pressure situations and handle guest complaints with empathy and diplomacy.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Knowledge of local attractions, restaurants, and services to assist guests with recommendations and arrangements.
• Most perfered: Candidate residing around Jakande and environ.

Application Closing Date
21st June, 2023.