Reservations Sales Agent at Hilton Worldwide

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

We are recruiting to fill the position below:

Job Title: Reservations Sales Agent

Job ID: HOT09L7H
Location: Abuja (FCT)
Brand: Transcorp Hilton Abuja

Job Description

• A Reservations Sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be Doing?

• As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.
• A Reservation Sales Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
• Specifically, a Reservations Sales Agent will perform the following tasks to the highest standards:
• Reconcile all payments made twice on a shift and log . Supervise every payment made on every shift before 5pm
• A Reservations Sales Agent is responsible for offering excellent customer service, options, and other solutions to meet guest and customer needs.
• Convert, quickly, inquiries into contracted businesses and use of ONQ R&I for rate code interpretation on new SRPs twice on every shiftRespond, positively, to sales inquiries to develop future sales leadsIdentify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards
• Able to multi-task and carry out other functions as assigned.

Requirements

• Minimum of Bachelor of Science Degree / HND Certificate.
• Additional Qualification is an added advantage.
• Good communication skills.
• Good Microsoft Excel, Word,
• PowerPoint and Outlook usage
• Ability to efficiently use Microsoft outlook in communicating with guests.
• Excellent grooming and Hotel/brand product knowledge.
• Experience in Room Reservations will serve as an advantage.
• Experience and knowledge of telephone handling and customer service will serve as added advantage

Application Closing Date
Not Specified.