Smart Partners Consulting Limited (SPCL) - Our client, a diversified conglomerate, is recruiting a positive and professional candidate to fill the position below:
Job Title: Customer Service Officer
Location: Yaba, Lagos
Employment Type: Full-time
Summary
- In this role, you’ll be our customers’ first point of contact, responsible for delivering a best-in-class customer support experience.
Responsibilities
- Providing introductory information to new customers
- Ensuring that customers are satisfied with the services
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service.
Skills and Qualifications
- B.Sc / HND in any relevant course.
- Minimum of 1 year experience as customer service officer
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation
- Proximity to Yaba is key.
Application Closing Date
Not Specified.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/535802/customer-service-officer-at-a-diversified-conglome.html