Knowledge Specialist at InEvent Incorporated

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us.

We are recruiting to fill the position below:

Job Title: Knowledge Specialist

Location: Lagos
Job Type: Full time

Description 

• The Knowledge team in the Customer Success department is looking for a new member to focus on text creation and other demands involving English mastery in relation to the InEvent intellectual property.

You will have the autonomy and responsibility to:

• Author and edit articles in English;
• Create content related to the InEvent imagery for specific articles (GIFs, images, etc);
• Organize your routine in order to achieve the expected deadlines of your tasks;
• Accompany and follow the priorities settled by the Team Leader;
• Communicate clearly with other departments such as Product or Customer Success to ensure your content's precision;
• Work simultaneously with Help Docs, Trello and Slack;
• Continuously improve your knowledge on the platform;
• Contribute to the team's value and growth.

Requirements

• Proficient in English;
• Two or more years of experience as an effective technical writer;
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences;
• Superb written communication skills, with a keen eye for detail;
• Experience in working with engineers to improve user experience, refine content, and create visuals and diagrams for technical support content;
• Detail focus, proactivity, time management, and organizational skills;
• Proven track of generating and maintaining relationships with customers;
• Experience in a tech startup is a differential;
• Availability to work with different time zones.

Perks

• Global Health Insurance;
• Paid Time Off (PTO);
• Annual Summits;
• Monthly Lunch days and activities;
• Birthday Gift and Work Anniversary Gifts.

Application Closing Date
Not Specified.