Customer Service Representative at Ique Security Service Limited

Ique Security Service Limited, an outsourcing consulting firm, is currently recruiting suitable candidates to fill the position below:

Job Title: Customer Service Representative

Location: Maryland - Ikeja, Lagos
Employment Type: Full-time

Job Description

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Candidates should possess an OND / HND / B.Sc Degree with 2 - 3 years relevant work experience.

Salary
N70,000 - N80,000 Monthly.

Application Closing Date
31st August, 2023.