NOC Engineer at Netcom Africa

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting-edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the position below:

Job Title: NOC Engineer

Location: Lagos

Job Description

• Ensure 99.9% availability of Netcom's Network.
• Fault handling and escalation (identifying and responding to faults on Netcom's systems and networks, liaising with 3rd party suppliers, and service providers handling escalation through to resolution). Provide first-line diagnostics concerning network observations/occurrences by troubleshooting effectively and reporting efficiently.
• Manage and maintain Netcom's monitoring system, reporting trends and observations within the network including all aspects of internal and external network devices, services, and systems performance (this includes outages and non-outage situations) identifying potential or existing anomalies.
• Provide second-level support to resolve complex, technical customer problems as well as render support services to Netcom technical teams and other technical teams within NOC internal and external SLAs.
• Documentation of trouble resolution using the ticketing system (Netcare) ensuring all activities comply with standards.
• Develop procedures and work instructions for better performance and execution of NOC activities.
• Function in a 24-hour shift rotation.
• Develop and maintain a solid understanding of Netcom's products and processes as they evolve.

Education

• Bachelor's Degree in Computer Science, a related degree or equivalent work experience

Job Requirements:

• Previous experience in NOC or Technical support helps Desk
• Cisco CCNA certification or Network related Certification / Training.
• Strong knowledge on PRTG or similar Network monitoring application
• Work in an Internet service provider or Teleco in a similar role
• Knowledge on various network tools like PingPlotter, iPerf, nPerf, Wireshark
• Basic ability to assess and prioritize faults and respond or escalate accordingly. Must be able to find answers to technical problems through a variety of mediums
• Basic knowledge on Microwave radio link maintenance & troubleshooting.
• Basic ability to collate and analyze data from various sources.
• Basic knowledge on LAN, WAN networks.
• Basic LINUX/Windows 9/10 systems administration skills.
• Strong documentation abilities.

Application Closing Date
30th June, 2023.

How to Apply
Interested and qualified candidates should send their CV / Resume / Application to [email protected] using the job title as the subject of the mail.