IPNX Nigeria limited is one of the fastest growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world class services.
We are recruiting to fill the position below:
Job Title: IT Infrastructure Lead
Location: Lagos
Employment Type: Full-time
Division: Corporate Center
Function: IT Infrastructure Management
Department: IS & T
Reporting to: Head, IS & T
Location: Lagos
Work Schedule: 8:00 am - 5:00 pm
Travel Frequency: As Required
Job Grade: Permanent
Purpose of the Job
- The IT Infrastructure Lead is responsible for managing the overall IT infrastructure. This includes hardware, software, networking, and security systems
- The primary role is to ensure the reliability, security, and scalability of an organization's IT infrastructure to meet the needs of the business.
Expected Key Results (Detailed KPIs)
System Availability:
This KPI measures the percentage of time that critical systems are available and operational. The key activities associated with this KPI include:
- Developing and implementing strategies to ensure high availability of critical systems
- Monitoring system uptime and downtime
- Implementing backup and recovery procedures to ensure data is not lost in case of system failure
- Conducting regular system maintenance to ensure optimal performance.
- Implementing automated system monitoring tools to proactively identify potential issues.
Security:
This KPI measures the effectiveness of security measures in protecting the organization's data and systems. The key activities associated with this KPI include:
- Developing and implementing security policies and procedures
- Monitoring security logs and conducting regular vulnerability assessments.
- Implementing and managing access controls and authentication mechanisms
- Conducting security awareness training for employees
- Responding to security incidents and conducting post-incident reviews
Cost Optimization:
This KPI measures the effectiveness of IT infrastructure spending in achieving business objectives. The key activities associated with this KPI include:
- Developing and implementing a cost optimization strategy for IT infrastructure
- Conducting regular reviews of IT infrastructure spending and identifying cost-saving opportunities
- Negotiating contracts with vendors and service providers to ensure favorable terms
- Managing hardware and software inventory to minimize waste and maximize efficiency
- Implementing automation tools to reduce manual labor and optimize resource utilization.
User Satisfaction:
This KPI measures the satisfaction of end-users with IT infrastructure services. The key activities associated with this KPI include:
- Conducting regular surveys to gather user feedback
- Analyzing user feedback to identify areas for improvement
- Developing and implementing user-focused IT infrastructure services
- Providing training and support to end-users to ensure they can effectively use IT infrastructure services
- Establishing communication channels to receive user feedback and respond to issues in a timely manner
Leadership:
- Provide Leadership for the IT infrastructure team.
Educational Qualifications & Functional Skills
- University Degree in Project Management, Business Administration, Computer Science, Information Technology or a related field (2.1)
- Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
- Certifications in the Agile practice area - Scrum etc.
- Possession of professional certification is essential.
Work Experience:
- 3-5 years of experience in IT infrastructure management, with a track record of success in managing complex environments.
- Experience in leading and managing teams, with a focus on developing and motivating team members to achieve goals.
- Strong technical skills in areas such as networking, security, system administration, and cloud computing.
- Experience in developing and implementing IT infrastructure strategies that align with business goals and objectives.
- Proven ability to manage large-scale IT infrastructure projects, from planning and design to implementation and support.
- Experience in vendor management, including negotiating contracts and managing vendor relationships.
- Knowledge of industry best practices and emerging trends in IT infrastructure management.
- Experience in developing and implementing IT policies and procedures to ensure compliance with regulatory requirements.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
(Additional requirements for AMs and above)
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.