Customer Service Representative at Trevari International Limited

Trevari International Limited - Dollarshop by Trevari is Abuja's premier shopping destination bringing you a cost effective shopping at your finger tips by providing easy access to the world's new technology, leading designer brands and stylish stores at home.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)

Duties and Responsibilities

• Maintaining a positive, empathic and professional attitude towards customers at all times.
• Generating sales leads that develop into new customers.
• Managing incoming calls and handling customer inquiries adequately.
• Build sustainable relationship and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Act as a liaison, providing services information, answering questions and resolving any emerging problems customers may face.
• Identifying and assessing customer needs to achieve satisfaction.
• Keeping up-to-date records of customer’s transactions.
• Communicating and coordinating with colleagues where necessary.

Performance Indicators

• Familiarity with CRM systems and practices.
• Ability to multi-task, prioritize and manage time effectively.
• Client satisfaction.
• Customer orientation and ability to respond/ adapt to different types of customers.
• Compliance with policies and procedures.

Education

• Bachelor's Degree / Higher National Diploma

Experience:

• 1-2 years customer service experience.
• Relationship Management/ Customer Service Management.
• Good knowledge of the Abuja business environment.
• Business fluency in Hausa/ Fulani.

Key Competency Requirements:

• Good written/ oral communication skills
• Customer relationship management
• Objection handling skills
• Good team player
• Good negotiation skills
• Articulate and analytical
• Good knowledge of Microsoft Office packages (Excel, Power point, Word).

Application Closing Date
12th July, 2023.