Fraud Investigator at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Fraud Investigator

Location: Lagos
Job type: Full-time (On-site)
Department: Services – Fraud

Job Purpose

• We are currently seeking to employ a skilled Fraud Investigator to join the team in Nigeria. The role involves conducting end-to-end desk and field investigations, including collaboration with law enforcement agencies such as the police, to apprehend identified perpetrators involved in customer-related fraud incidents.

Job Brief

• The successful candidate will be responsible for the prosecution of cases through the relevant judicial processes. This role requires meticulous evidence gathering and analysis, preparation of documentation for legal proceedings, and close collaboration with legal authorities.
• The Fraud Investigator will maintain accurate records, stay updated on industry trends and legal requirements, and work with internal teams to implement preventive measures and enhance fraud detection strategies.
• If you have a strong background in fraud investigations and a passion for combatting customer-related fraud, this position at M-KOPA presents an exciting opportunity to make a significant impact.
• You will report to the Fraud Manager

Key Responsibilities

• Perform field and desktop investigations to identify potential instances of fraud.
• Conduct due diligence, collect, and report case findings on a daily basis.
• Develop proactive strategies in the field to detect cases of fraud.
• Adhere to established guidelines and procedures when interacting with law enforcement regarding confirmed fraud cases.
• Support the team in closing all fraud cases within specified timelines.
• Provide regular actionable feedback based on fraud insights from customers, sales agents, and other sources to enhance business practices.
• Coordinate with relevant external stakeholders to ensure the prosecution of relevant cases through the appropriate judicial channels.

Experience, Education, and Skills Required

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
• Five years of professional work experience in an investigative role. Preference will be given to candidates with inspector-level experience as ex-police officers.
• Proficiency in identifying indicators of fraud through data mining and analytics.
• Understanding of common practices of fraudsters, criminal justice systems and processes.
• Comfortable interacting with various stakeholders, including customers, law enforcement, and staff.
• Demonstrated ability to act professionally, proactively, and independently during extended field assignments in both urban and rural areas.
• Strong interpersonal skills to effectively communicate with and manage business expectations of key stakeholders, as well as to communicate findings effectively.
• Possesses a positive, learning-oriented attitude and a capacity for self-empowerment.
• Proficiency in Microsoft Excel, PowerPoint, and Word, as well as effective written and verbal communication skills.
• Fluency in English is required, and proficiency in one or more additional local languages is preferred.

Application Closing Date
Not Specified.