Telesales Representatives at Mshel Homes Limited

Mshel Homes Limited is a real estate development and marketing company incorporated in 2018 with a unique vision to be the leading real estate company in Nigeria, with an outstanding reputation for honesty, integrity and impeccable customer service.

At Mshel Homes Limited our mission is to create a lifetime relationship with our clientele by deliverying property solutions through innovative and technological driven processes that caters to your real estate needs whilst adhering to the highest standards, systems and performance goals necessary to achieving your dreams.

We are recruiting to fill the position below:

Job Title: Telesales Representative

Location: Abuja

Job Description

• Answering all incoming phone calls on the official lines of the company.
• Reply to emails and give responses on all social media platforms.
• Help and assist customers and prospects with complaints and questions via calls, email and social media.
• Give customers and prospects detailed information about the products.
• Follow up on leads and prospects and ensure you meet your sales targets.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Utilize CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assist in any capacity required in related customer service activities when necessary.
• Carrying out all other tasks in the ordinary course of business which the management reasonably consider necessary or proper in the interest of the company
• Carrying out all other tasks in the ordinary course of business which the management reasonably consider necessary or proper in the interest of the company.

Requirements

• Minimum of HND / B.Sc in any field.
• Minimum of three years’ experience as a sales/telesales representative.
• Experience in real estate marketing is an added advantage
• Professional certification is an added advantage.

Application Closing Date
Not Specified.