IT Support Executive at Outcess Solutions Nigeria Limited

Posted on Thu 06th Jul, 2023 - www.hotnigerianjobs.com --- (0 comments)

Outcess Solutions Nigeria Limited - Our client is recruiting suitable candidates to fill the position below:

Job Title: IT Support Executive

Location: Ilupeju, Lagos (Head Office)
Employment Type: Full-time

Responsibilities

  • Troubleshoot system and network issues in person and/or remotely, diagnosing and resolving hardware and software issues.
  • Set up, debug, repair, upgrade, and maintain workstations and laptop computers.
  • Setting up computer hardware, software, and multifunctional printers.
  • Guide end customers through a series of tasks, either in person or over the phone, to assist with system setup or problem resolution.
  • Work directly with vendors to schedule computer hardware repairs.
  • Keep an eye on the LAN infrastructure, which includes access points, routers, and switches.
  • Manage and prioritize assigned cases logged on the ICT helpdesk ticketing system.
  • Any other work or responsibilities that the Firm may allocate to you from time to time.
  • IT-related oversight and technical help to head office and branch staff
  • Ensure that computers are properly maintained.
  • Support ICT Manager to ensure that the organization's IT practices comply with relevant laws, regulations, and industry standards.
  • Work with ICT Manager to maintain the organization's IT infrastructure, which includes hardware, software, networks, and systems.
  • Also ensuring that the infrastructure is well-maintained, secure, and up-to-date.
  • Provide technical support to employees or users who encounter IT-related issues or difficulties.
  • Troubleshoot problems, resolve hardware and software malfunctions and provide guidance on how to use various technologies effectively.
  • Contribute to the development and implementation of IT policies and procedures.
  • Support the establishment of guidelines for the use of technology resources, data protection, software licensing, and acceptable use of networks and systems.

Job Specification

  • Bachelor of Science (B.Sc) in Computer Science and its equivalent.
  • 1 - 3 years of experience
  • A thorough knowledge of computer systems, hardware, and software; and experience in implementing, operating, and maintaining them
  • Excellent customer service skills, with the ability to offer technical help using plain, easy-to-understand language.
  • OSI model.
  • ITIL service management framework.
  • Microsoft 365
  • Network infrastructure
  • HW & SW components
  • Hardware configuration
  • Software installation
  • Troubleshooting
  • Hardware diagnostics
  • Escalation
  • Case notes design
  • Ticket classification
  • Prioritization.

Salary
N100,000 monthly

Application Closing Date
Not Specified.

Sorry, this listing is no longer open.