NMC Team Lead at Alfred and Victoria Associates

Alfred and Victoria Associates is one of Nigeria’s leading ICT solution-based companies. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought-after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all professions.

We are recruiting to fill the position below:

Job Title: NMC Team Lead

Location: Lekki Phase 1
Employment Type: Full-time

Job Objective

• To provide first and second-level support on all Company’s products and services.
• To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

• Supervise Company’s Monitoring Team (NMC Operators 24/7)
• Train and provide technical guidance for the monitoring team.
• Ensure the NMC team follows the defined policies and procedures assigned to the management of alerts raised by infrastructure elements.
• Ensure that NMC team are following the procedures and policies for proactive monitoring of distribution Network element, Servers Farm and Core IP network.
• Ensure that NMC team are following the procedures and policies for proactive monitoring of customers links and third-party networks.
• Supervise and act on all communications with all concerned departments on service outage or degradation of services.
• Supervisor the immediate action on VIP Clients, Bank clients and escalated clients.
• Responsible to prepare the schedule of NMC Team.
• Provide Daily Report to NMC Manager/HOD.
• Report Directly to NMC Manager/HOD.

Academic Qualification

• B.Sc / HND in Computer Engineering/ Telecommunications or other related Course.

Experience:

• 5 Years+ Technical experience in a telecommunications or network operations environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Very Good understanding of wireless and Fiber Technologies
• Interested candidates must be able to work on a 24/7 shift Rotation
• Practical, accurate and precise.
• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
• Experience of network management.
• Ability to prioritize effectively and work with a sense of urgency.

Salary
Very Attractive.

Application Closing Date
21st July, 2023.