Customer Service Officer at a Quick Service Restaurant - TeamAce Limited

TeamAce Limited - Our client, a Quick Service Restaurant, is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Requirements

• Minimum of HND / B.Sc in any related field.
• 1 - 2 years experience in Similar Industry.

Salary
N40,000 monthly

Application Closing Date
Not Specified.