Application Support Officer at Dunn and Braxton Limited

Dunn and Braxton Limited is an outsourcing firm that provides recruitment and other business solutions to various companies.

We are recruiting to fill the position below:

Job Title: Application Support Officer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Application monitoring, performance tuning, testing, and availability/capacity planning.
• To analyze, define, and implement interfaces between business applications to provide integrated solutions.
• Interact with various internal IT support functions, Development, Operations, QA, and external 3rd party vendors to troubleshoot and resolve complex problems.
• Ability to deploy and support complex 3rd party developed applications. Also, specify, implement, install, and configure new third-party business applications to ensure that the product meets the needs of the service area, liaising with project managers and suppliers where necessary.
• Active identification of incidents and manage the incident resolution process to provide service recovery.
• Assist personnel of other departments as a computer resource.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new company staff.

Key Requirements

• Bachelor's Degree in Information Services / Business (or equivalent).
• ITIL Service Management Foundation Certification.
• A minimum of 1-year experience in IT, Field support role.
• Excellent communication and presentation skills.
• Resilient spirit.
• Great interpersonal skills.

Compensation
N99,000 monthly net pay.

Application Closing Date
10th August, 2023.