Grievance Redress Mechanism Manager at Malaria Consortium

Malaria Consortium is one of the world’s leading non-profit organisations specialising in the comprehensive prevention, control and treatment of malaria and other communicable diseases among vulnerable and under privileged populations. We increasingly find our work on malaria can be effectively integrated with other similar public health interventions for greater impact and therefore expanded our remit to include child health and neglected tropical disease interventions.

We are recruiting to fill the position below

Job Title: Grievance Redress Mechanism Manager

Location: Lagos
Employment Type: Fixed Term Contract
Duration: 2 years (depending on funding)

The Vacancy

• We are recruiting for a Grievance Redress Mechanism Manager to join our team in Lagos, Nigeria.
• The Grievance Redress Mechanism (GRM) Manager will be responsible for overseeing the management and resolution of grievances received from community members, beneficiaries, and other stakeholders related to Malaria Consortium’s  Malaria IMPACT project in Lagos, Nigeria.
• The role will be responsible for ensuring that all grievances are handled in a timely, fair, and effective manner and that feedback is provided to the relevant stakeholders.
• The Manager will supervise the Assistant Communication Officer.

Requirements
The successful candidate will have:

• A Degree in a relevant field such as Social Sciences, Development Studies, or related fields
• Minimum of 5 years of experience in a similar role, with a proven track record of successfully managing grievance mechanisms.
• Strong understanding of accountability principles and mechanisms for community-based programs
• Excellent communication, interpersonal, and team management skills
• Ability to work independently with minimal supervision.
• Fluency in English, both written and spoken.

Salary
Competitive against market

Application Closing Date
31st July, 2023.