Willers Solutions Limited - Our client, an Internet Service Provider (ISP) with large base of customers across different locations, is recruiting to fill the position below:
Job Title: Network Management Centre (NMC) Operator
Location: Lagos
Employment Type: Full-time
Slot: 2 Openings
Work Description
- Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools.
- Take ownership to ensure that all problems are resolved in a timely and efficient manner.
- Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
- Perform general “system administration” tasks on all elements of the network.
- Perform documented network configuration procedures.
- Pro‐actively monitor network and system performance. Analyze traffic data and trends and escalate areas of concern to officer on duty
- Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
- Provide scheduled and on‐demand traffic analysis reports.
- Maintains inventory of equipment acquisitions, installations, designs, and modifications.
- Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
- Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed
- Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System
- Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at the company’s POPs).
- Optimize the company’s network performance and clients service delivery meeting.
Requirements
- B.Sc / HND in Computer Science / Engineering or other related Course
- 2+ years’ experience as network engineer preferable in an ISP/Telco environment.
- Self‐motivated and capable of working in a cross‐functional team.
- Clear written and verbal communication skills, good telephone manner.
- Practical, accurate and precise.
- Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
- Experience of network management.
- Good knowledge of networking equipment administration.
- Cisco CCNA/CCNP certification.
- Confident in MS office applications (particularly Excel).
- Able to work on a 24/7 shift Rotation and available for weekend/public holiday
- Ability to efficiently and effectively perform the technical requirements
- Solid troubleshooting, problem solving, and analytical skills
- Ability to prioritize effectively and work with a sense of urgency.
Application Closing Date
22nd July, 2023.
How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/541260/network-management-centre-nmc-operator-at-an-inter.html