Retention Specialist at Quidax

Quidax is an African focused cryptocurrency exchange. We enable customers to buy/sell Bitcoin and other cryptocurrencies (Ethereum, USDT and Litecoin) with Naira. Our vision, which is at the core of what we do every day at Quidax, is to build a world where sending money and value around the globe is as easy as sending a text message. We value positive energy, and clear communication and are committed to building an inclusive environment for people from every background.

We are recruiting to fill the position below:

Job Title: Retention Specialist

Location: Remote
Department: Marketing

What You’ll be Doing

• As a retention specialist at Quidax, your primary goal is to ensure our customers keep using and paying for our products and services.
• You'll work closely with product development and customer service teams to address any issues and enhance the overall customer experience.
• You'll ensure that our customers stay engaged with and continue to use our products and services.
• You'll be the key player in maintaining customer loyalty and preventing churn.

What your Day-to-day looks like

• Reach out to customers who may have shown signs of disengagement or expressed concerns.
• Analyze customer feedback collected from various sources, such as surveys, reviews, and social media.
• Collaborate with product development, marketing, and customer support teams to address customer pain points and ensure that the product/service aligns with customers' needs and expectations
• Engage with customers through emails, calls, or messages to maintain relationships and inform them about new features, updates etc

Requirements
What you need to have:

• 0-2 years of experience in customer retention
• Strong analytical and problem-solving skills
• You are able to work very well with data and analyse trends
• Remarkable communication skills
• Experience leading a retention team.

Nice to haves:

• Crypto experience
• Fintech experience.

Application Closing Date
Not Specified.