Dispatch Rider at Chilis Restaurant

Chilis Restaurant is a fast food restaurant operating 24-hours with a condusive environment and friendly staff located in the heart of Ibadan.

We are recruiting to fill the position below:

Job Title: Dispatch Rider

Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

• Order Dispatch: Receive food orders from customers and dispatch them to delivery riders promptly and accurately using our designated dispatch software or communication channels.
• Route Coordination: Plan and assign delivery routes to riders based on factors such as order location, traffic conditions, and time constraints, optimizing for efficiency and on-time delivery.
• Rider Management: Monitor the progress and status of each delivery rider, ensuring they adhere to assigned routes and delivery schedules. Provide guidance and support as needed, addressing any concerns or issues promptly.
• Communication: Maintain clear and effective communication channels with both delivery riders and customers. Relay important information, such as order updates or changes, to all relevant parties in a timely manner.
• Time Management: Prioritize and manage delivery schedules effectively, ensuring all orders are dispatched promptly and delivered within designated timeframes. Handle multiple tasks simultaneously while maintaining attention to detail.
• Customer Service: Provide excellent customer service by addressing customer inquiries, concerns, or complaints regarding their food orders. Ensure customer satisfaction by resolving issues promptly and professionally.
• Safety and Compliance: Promote adherence to safety guidelines and traffic regulations by all delivery riders. Monitor and enforce compliance with company policies and procedures.
• Record Keeping: Maintain accurate records of dispatched orders, delivery statuses, and customer interactions. Generate reports or documentation as required by management.

Qualification Requirements

• Candidates should possess an SSCE / GCE / NECO qualification
• 1 - 2 years work experience.
• Valid Motorcycle License: Possess a valid motorcycle license and demonstrate excellent riding skills.
• Familiarity with Local Area: Have a good understanding of the local area, including streets, landmarks, and traffic patterns, to navigate efficiently.
• Strong Communication Skills: Display excellent verbal and written communication skills. Ability to communicate effectively with delivery riders, customers, and team members.
• Time Management: Demonstrate exceptional time management skills, with the ability to prioritize tasks and meet delivery deadlines.
• Attention to Detail: Display a high level of attention to detail in dispatching orders accurately and maintaining proper documentation.
• Problem-Solving Skills: Exhibit strong problem-solving abilities to handle unexpected situations or address customer concerns effectively.
• Customer Service Orientation: Possess a customer-focused mindset, with the ability to provide exceptional service and handle customer inquiries or complaints professionally.
• Adaptability and Resilience: Remain flexible and adaptable in a fast-paced, dynamic work environment. Show resilience in handling challenging situations or demanding workloads.
• Physical Stamina: Have the physical stamina and fitness required to operate a motorcycle for extended periods, including the ability to lift and carry food orders when necessary.
• Tech Savvy: Comfortable using mobile apps, navigation systems, or dispatch software to coordinate deliveries and track order statuses.

Salary
N30,000 - N40,000 / month.

Application Closing Date
18th August, 2023.