Senior Product Operations Manager at FairMoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Senior Product Operations Manager

Location: Abuja
Employment Type: Full Time
Department: Engineering

Description

• You will be working as a Senior Product Operations Manager in our Product and Technology Division, which is now composed of 75+ people in Lagos, Bangalore, Paris, Türkiye, and remotely across the globe.
• We are building Engineering centres of excellence across multiple regions and are looking for smart, talented, driven engineers.
• This is a unique opportunity to be part of the core engineering team of a fast-growing fintech poised for more rapid growth in the coming years.

About The Role

• Support tracking of product-related tasks to ensure they are on time.
• Assist in measuring product performance using appropriate systems, tools, and techniques.
• Maintain comprehensive product documentation, and keep up to date.
• Analyze product usage and activity data to identify feature enhancements.
• Work with the Product Manager to develop processes, accelerate product development and improve customer experience.
• Collaborating with product managers to develop and execute product strategy and roadmaps, including identifying key performance indicators (KPIs) and metrics to measure success.
• Carry out transaction reversals and reconciliation.
• Ensure all customer product related issues and complaints are fixed within 24hrs.
• Identifying areas of inefficiency in product development processes and implementing improvements to increase efficiency and productivity.
• Communicating regularly with key stakeholders, including product managers, developers, and , to ensure alignment and buy-in.
• Analyzing product data and user feedback to identify opportunities for improvement and inform product decisions.
• Monitor daily operations and address potential issues when they arise.
• Build processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.

Requirements

• You should have 5+ years of working with a high-growth tech company or working in banking/finance-related business areas such as acquiring, payments and so on.
• Outstanding written and oral communication skills.
• Excellent product knowledge and operational excellence.
• Strong understanding of payments and collections products.
• Experience with different transaction scenarios within the Fin-Tech Industry.
• Highly customer-centric and good problem solving skills.
• A strong knack for data.
• Readiness to provide insight and deliver measurable results for sophisticated products under ambiguous situations in a fast-paced environment.
• Proficiency in MS Office Suite - Excel.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home.

Application Closing Date
Not Specified.