Call Center Supervisor at Mactay Consulting

MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: Call Center Supervisor

Location: Ilupeju, Lagos
Employment Type: Full-time

Summary

• The Call Center Supervisor will be responsible for training, monitoring and ensuring agents understand and meet expectations, answering their questions and providing them with ongoing coaching opportunities and inspiration.

Responsibilities

• Training and preparing call center agent to respond to customer questions and complaints.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.

Requirements

• B.Sc / HND in any field of study.
• Proven experience as call center supervisor
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office.

Salary

• N150,000 - N200,000 monthly net and other benefits.

Application Closing Date
27th July, 2023.