Customer Support Executive at Skipper Nigeria Limited

Skipper Nigeria Limited into it EPC, They have manufacturing power transformers , we are into construction of power substation , we are into infra structure metroline , GEZ project into coal mines also we are generation of Power. T& D West africa into Green electricity & solar panels , We have solar Generators, Home Solar Appliances. Eye Q Hospital -Eye Care etc

We are recruiting to fill the position below:

Job Title: Customer Support Executive

Location: Lagos
Employment Type: Full-time

Job Description

• Customer Service: Assisting customers with their queries, concerns, and requests, while maintaining a polite and professional demeanor.
• Inbound Calls: Receiving incoming calls from customers and potential clients, answering their questions, and providing accurate information.
• Outbound Calls: Making proactive calls to existing or potential customers to follow up, gather feedback, or conduct surveys.
• Problem Solving: Identifying and resolving customer issues or complaints effectively and efficiently.
• Product/Service Knowledge: Becoming familiar with the company's products or services to provide accurate information to customers
• Data Entry: Recording customer interactions, inquiries, and complaints in the company's database or CRM system.
• Sales and Up-Selling: Responsible for promoting and selling products or services to customers.
• Time Management: Managing call handling time efficiently to ensure a high volume of calls can be handled effectively
• Handling Escalations: Escalating complex or unresolved issues to supervisors or higher management when necessary.
• Multitasking: Managing multiple tasks simultaneously, such as listening to the customer, typing notes, and navigating through computer systems.
• Communication Skills: Using clear and effective communication to ensure customers understand the information provided
• Customer Feedback: Seeking and receiving feedback from customers to improve service quality.
• Training and Development: Participating in training sessions to stay updated on product knowledge, call handling techniques, and customer service best practices.

Requirements

• Candidates should possess a Master's Degree qualification with 2 - 5 years work experience.

Salary
N80,000 - N100,000 / month.

Application Closing Date
7th August, 2023

Method of Application
Interested and qualified candidates should send their CV to: [email protected] and [email protected] using the Job Title as the subject of the mail.