Kaduna Electricity Distribution Company (RC 638640), is one of the eleven successor distribution companies of the defunct Power Holding Company of Nigeria (PHCN). Kaduna Electric, a registered trademark of Kaduna Electricity Distribution Company, is licensed by the Nigerian Electricity Regulatory Commission (NERC) to distribute and retail electricity within a service coverage area of Northwestern-most of Nigeria. It has its Headquarters in Kaduna, with offices in Kebbi, Sokoto and Zamfara States.
Kaduna Electric is looking to employ young, vibrant professionals to fill the position below in the Marketing and Customer Services Department:
Job Title: Senior Officer, Investigation
Job Type: Full-time
Location: Kaduna State
Job Summary
- E2E Customer complaints investigation.
- Ensure the effective and high quality resolution of customer complaints in accordance with NERC's complaint handling procedure and quality standards.
- Investigates Fraudulent/Illegal activities perpetrated by customers
- Advise Management on measures to avoid re-occurrence.
Principal Duties and Responsibilities
- Managing a caseload of inquiries and complaints ensuring they are handled properly and in a timely fashion.
- On the spot/physical checks and assessment of customer premises to ascertain actual compliant.
- Implements strategies to pro actively deal with customer complaints and reduce incidences of recurrence
- Recommends measures to recover any incurred losses.
- Provide intelligence to management on nature of customer complaints to aid decision.
- Collaborates investigations with appropriate business partners and cross functional teams.
Competency and Skill Requirements
- Basic understanding of the peculiar customer challenges of the energy industry.
- Familiar with a variety of field’s concepts, practice and procedures.
- Excellent Judgment to plan and accomplish goals.
- New accounts creation and management.
- Local knowledge of the area of operation.
- Team work orientation.
- Strong skills in negotiating, planning, problem solving, and timely problem escalation.
- Excellent written and oral communication skills
- Excellent time management and organizational skills
- Excellent interpersonal and relationship management skills
Experience and Minimum Requirements
- First Degree/ Equivalent; Relevant Professional Qualification or a higher degree will be an added advantage.
- At least 2-6 years experience in the field or a related area.
Application Closing Date
Thursday, 23rd April, 2015
Method of Application
Interested and qualified candidates should:
Click here to apply online