Customer Care Representative at a Leading Confectionery Company - George Houston Resources Limited

George Houston Resources Limited - Our client, a leading confectionery company located in Igbon- Efon,Lekki, Lagos state, is recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Igbo Efon, Lekki, Lagos
Employment Type: Full-time
Industry: Confectionery

Job Description

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call-handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain the problem or reason for calling
• Assist with the placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place orders
• Act as the company gatekeeper
• Handle product recalls
• Attempt to persuade customers to reconsider other products
• Inform customers of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with the customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction

Qualification and Requirements

• HND / BSc in any Discipline
• Minimum of 3 years of customer service experience
• Smart, intelligent & matured
• Good Communication Skill
• Excellent Writing Skill
• Female
• Age - 25- 31years
• Must reside around Lekki Phase 1, Igbon Efon , Chevron.

Salary
Very Attractive.

Application Closing Date
10th August, 2023.