Bus Terminal Manager at the Outsource Company Limited

The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally. We are a premier company, managing complex transaction processing operations and offering end-to-end solutions. We combine our BPO expertise with research, analytics, risk advisory and process consulting services to deliver a broad suite of offerings to our customers.

We are recruiting to fill the position below:

Job Title: Bus Terminal Manager

Location: Lekki, Lagos
Job Type: Full-time

Job Description

• Responsible for planning, organizing, directing, and managing the operations of the station. Directs every transport activity within the station.
• Ensures compliance with safety standards, governmental and industry regulations, company policies and other best practice measures.  
• Manages correspondence with all stakeholders including customers and transport authorities. 

Essential Job Function

• Sets up operational parameters and modalities for both passenger and cargo 
• Delivers high level of Customer service and ensures every station staff imbibes the culture of excellent customer service,
• Collates and effectively use data on customer behavior, pattern, trend etc to make informed customer developmental decisionsDevelops and implement transportation policies,
•  Liaises with and maintains excellent working relationships with transport authorities (LASTMA, VIO, FRSC, Police etc.),
• Investigates and resolves customer complaints and challenges,
•  Develop and implement plans that would impact the company’s bottom line, 
• Develops various productivity processes and closely monitors, analyzes and reports result of fleet operational excellence,
• Manages and drives day-to-day process flow of all fleet operations with focus on excellent execution of Standard Operating procedures to ensure growth through customer satisfaction,
• Designs and implements journey management plans,
• Constantly reviews road conditions to enhance effective 
• Conducts regular safety audits on fleets,
• Directs and manages the preventive, routine maintenance and corrective  repairs of the fleet to avoid business disruption,
• Ensures availability of vehicles needed for operations and keep vehicle downtime at less than 5% efficiency rate,
•  Keeps abreast of government regulations as it relates to the transport sector, 
• Conveys rules, directives and methods to all station personnel,
•  Monitors the general operations of the station staff to make sure that their operations are in compliance with guidelines, safety measures,

Requirements

• Minimum of Bachelor’s Degree in Transportation and Logistics Management, Business Management, Supply Chain Management or any related field from a reputable university;
• Master’s Degree or professional qualification in Transport and Logistics Management, Business Management, Supply Chain Management or any related field will be an added advantage.

Salary Range
N200,000 - N300,000 / month

Application Closing Date
10th August, 2023.