Information Technology Infrastructure Analyst II at the International Institute of Tropical Agriculture (IITA)

The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.

We are recruiting to fill the position below:

Job Title: Information Technology Infrastructure Analyst II

Location: Ibadan, Oyo
Job type: Full-time
Contract: 3 years renewable contract

Duties

• Assist in the configuration of all network and communication equipment in the institute.
• Assist in the logical design and management, administration of the entire network and communication infrastructure, which includes routers, core and access switches, wireless dedicated links (access points, base-stations etc.), PABX, IPBX, modems, tabled-based phones (analog and digital) and mobile communication devices.
• Work along with the group to Install, configure, and maintain multiple network and communication devices, ensuring proper integration with other IT systems and infrastructure on the network.
• Troubleshoot along with other group members in responding to escalated calls/tickets from the ServiceDesk group and assist with 2nd and 3rd-level support and administration to all users in the institute (both remotely and on-site).
• Perform firmware installations, patches, and upgrades to all network and communications devices.
• Manage, monitor, and tune network systems (i.e. network and communication devices) to achieve optimum performance levels.
• Work in the group to assist with the implementation of the revised policies and procedures for network usage, the internet, and all related communication services.
• Manage, maintain, and ensure that all IT-related end-user communication gadgets e.g. desktop IP phones, smartphones, and PDAs; can connect seamlessly on the network.
• Perform high-level support on logical network/communication devices, as well as related software and mobile communication components along with the NOC group.
• Assist with all hardware-related setup on all network/communication devices, event, fault and performance management, systems performance management, and configuration management.
• Monitor network Infrastructure KPIs i.e. processor activity, memory usage, disk I/O, disk usage, and mailing out warnings when these reach critical thresholds.
• Ensure that all IITA stations are connected and able to access network resources at the HQ; also give network-related assistance to the Station IT officer when necessary.
• Perform any other job-related tasks as may be assigned by the Supervisor.

Requirements
Qualifications:

• B.Sc / HND in Computer Science / Engineering, Electrical / Mechanical Engineering, Information Technology or any other Engineering related courses with a minimum of three (3) years experience performing similar role in a well-structured environment.
• Possession of professional certifications in Network Management (COMPTIA, ITIL, MCP, MCSA, CCNA, Network technologies) is essential.

Competencies
The ideal candidate must:

• Be experience in layer-3 Network Design and Management
• Be familiar with Voice Communications, all client operating systems both Microsoft and Mac OS.

Benefits

• We offer highly competitive salaries with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Application Closing Date
14th August, 2023.