Operations Manager at Fosad Consulting Limited

Fosad Consulting - Our client, a company in the FMCG industry is recruiting to fill the position below:

Job Title: Operations Manager

Location: Surulere, Lagos
Employment Type: Full-time

Job Overview

• The Operations Manager may officially appoint competent staff to handle specific responsibilities, but the Manager is ultimately responsible for efficiency and effectiveness.
• Compliance and sales growth will be considered for performance evaluation and annual bonuses/salary increments.

General Duties and Responsibilities

• Monitor monthly sales trends and propose marketing activities to boost sales.
• Plan, direct, implement, coordinate, and evaluate all sales programs to achieve sales targets.
• Handle product registration matters with the local authority.
• Plan and organize major activities like Recognition Night, Sales Rally, Product Launching, etc.
• Manage office matters, including resource allocation, operational issues, product complaints, and membership affairs.
• Monitor the sales performance of Service Centres and Distributors.
• Perform monthly stock counts and submit reports to the superior for review and approval.
• Develop and implement training programs to ensure the effective attainment of training goals.
• Develop training materials for various platforms.
• Coach, mentor, and evaluate subordinates to ensure optimal performance.
• Responsible for the operation of the country and branches.
• Provide timely responses to queries and inquiries from HQ and superiors.
• Respond to audit follow-up matters and take proactive action to close non-compliance.
• Perform any other responsibilities or tasks assigned by the superior and management.

Product Matters:

• Update and submit monthly product registration/notification status to relevant departments.
• Ensure compliance with local labelling requirements.
• Liaise with local authorities for arrangements and planning related to product registration.
• Handle product complaints and provide necessary details for investigations.
• Monitor sales trends of all products in the country and propose appropriate actions.
• Propose the discontinuation of products, if necessary, with approval from higher management.
• Obtain tax duty and tax structure information for new products and submit to HQ Finance.
• Prepare Competitor Price Study for new products and submit to HQ Finance.
• Handle planning and activities for new product launches in the country.

Marketing Section:

• Prepare the new year budget and submit for approval.
• Submit post-mortem reports of all promotion activities and events to HQ Marketing.
• Submit promotion proposals to International Marketing Director and HQ Marketing Section.
• Stay updated on member status achievements and trends and coordinate publicity efforts.

Shipping and Inventory Management:

• Prepare and submit monthly SSR and Purchase Orders.
• Monitor stock levels and handle product shipment complaints.
• Fill in the Product Shipment Complaint Form as needed.
• Respond to Shipping Acknowledgment and Receipt Acknowledgment in a timely manner.

Group IT Department:

• Review and approve Sponsor Detail Correction Request Form and submit it to HQ Marketing for approval.
• Update member particulars and handle membership transfers with the necessary documentation.
• Approve various forms and adjustments related to B2C OBS.

Publication:

• Provide photos and videos of marketing events to HQ Publication Department for record and website upload.
• Maintain and update the country website content regularly.
• Assist with local language translation for product labels and articles as needed.
• Provide success stories and branch photos for DXN website.

Finance:

• Submit weekly expense reports and cash templates to Group Finance Department weekly.
• Ensure timely deposit of daily cash sales to the company's bank account.
• Submit monthly financial statements and payable summaries.
• Submit the Finished Goods Checking Form after the monthly stock count.
• Report any inventory/cash/asset discrepancies or losses to Group Finance Department.
• Ensure compliance with tax laws and proper filing of accounting and corporate documents.
• Provide financial information as required by Group Finance Department.

Requirements

• Bachelor's Degree in Business, Hospitality or a related field.
• Minimum of 5 years in Food and beverage operations management.
• Minimum of 2 years experience as a team lead.
• MBA or other advanced degree.
• Proven track record of increasing revenue and profitability.
• Excellent communication, customer service and interpersonal skills.

Application Closing Date
31st August, 2023.