Aiops and Observability Specialist at Procept Associates Professional Services Limited (Procept Africa)

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Limited, Canada.  We specialize in consulting, training and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa,  East Africa, Zambia, and now Ghana.

We are recruiting to fill the position below:

Job Title: Aiops and Observability Specialist

Location: Lagos
Job type: Full-time

Job Description

• We are seeking an experienced and dedicated AIOps and Observability Specialist to join our client in the telecommunications Industry’s IT operations team.
• As the AIOps and Observability Specialist, you will play a key role in implementing and optimizing AI-driven solutions and observability practices to ensure the reliability, performance, and efficiency of our IT systems, applications, and networks.

Job Responsibilities
You are responsible for the following:

• Design, implement, and maintain AIOps solutions to monitor and analyze IT systems, applications, and networks.
• Deploy machine learning algorithms for anomaly detection, root cause analysis, and incident prediction.
• Configure and manage observability tools and platforms to gain real-time visibility into system health and performance.
• Develop monitoring dashboards, alerts, and reports to provide comprehensive insights into the IT environment.
• Conduct root cause analysis for incidents using data from AIOps and observability tools to identify underlying issues.
• Work closely with software engineers to instrument applications with appropriate logging, metrics, and tracing capabilities.
• Continuously analyze monitoring data to identify trends, anomalies, and opportunities for optimization.
• Implement automation and integrations with Continuous Integration and Continuous Delivery pipelines to enable seamless monitoring in the development lifecycle.
• Stay updated with industry trends and advancements in AIOps and observability practices, and recommend new tools or methodologies for adoption.

Qualifications

• Candidates should possess a First Degree in Computer Science or IT related fields.
• ITIL3/4 Foundation Certificate is mandatory.
• 2-3 years of experience working with AIOps tools, machine learning frameworks, and observability technologies.
• Strong knowledge of IT infrastructure, networks, servers, databases, and cloud environments.
• Proficiency in Python or Java
• Understanding of IT service management and incident management frameworks.
• Experience in designing monitoring strategies for microservices and cloud-based applications.
• Excellent analytical and problem-solving skills.

Application Closing Date
Not Specified.