Customer Service Representative at PalmPay Limited

Posted on Mon 07th Aug, 2023 - www.hotnigerianjobs.com --- (0 comments)

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time
Level: Entry Level

Job Description

  • The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customer interactions in the internal system for cross-functional awareness and relationship development.
  • Assist customers with any queries they may have via calls, email, chat and/or social media
  • Represent the brand in a professional and friendly manner
  • Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
  • Demonstrate ownership in documenting and resolving customer issues
  • Ability to multi-task on assigned tasks

Requirements

  • Bachelor’s Degree or equivalent
  • 0 - 1+ year(s) proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Understanding of financial services and smartphone apps

Remuneration

  • Basic Pay - N50,000
  • KPI - N20,000

Application Closing Date
Not Specified.

Sorry, this listing is no longer open.

https://www.hotnigerianjobs.com/hotjobs/546860/customer-service-representative-at-palmpay-limited.html