Customer Support Officer at Pad-Up Creations Limited

Pad-Up Creations is the leading producer of washable and reusable sanitary pads in Africa. As a social company, we are motivated to give sustainable solutions to the menstrual problems faced by rural and low income girls/women in Africa.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Minna, Niger
Employment Type: Full-time

Job Description

• We are looking for an experienced Customer Service Officerwho is passionate about our mission.
• The ideal candidate will helprepresents ourbusiness as a client support person.

Job Responsiblities

• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific feature

Job Qualification and Requirements

• Minimum Qualification: BSc./ HND
• Experience: Mid level
• As well as formal qualifications, you should have these attributes:
• Attention to detail - being careful about detail and thorough in completing work tasks
• Strong analytical / problem solving skill.
• Persuasive Speaking Skills.
• Clear communication skills
• Empathy
• Ability to work collaboratively with all business units across the company
• Amongs other skills.

Application Closing Date
31st August, 2023.