SIAO HRC is a subsidiary of SIAO, an independent Nigerian professional services firm which boasts of a crop of seasoned professionals with local and international experience positioned to providing excellent Human Resource Consultancy services, financial advisory services, legal and compliance services, taxation and business assurance. Specifically, the Firm is managed by Alumni of KPMG, PWC, EY, PKF Professional Services and Grant Thornton.
With a professional staff strength of over 150 highly qualified and dedicated personnel, we pride ourselves as being Nigeria’s largest indigenous professional services firm, with a strong presence across Africa. Our professional competence has spread across, HR Services, auditing and professional consulting services for various sectors of the economy such as Engineering, Oil and Gas, Finance, Public Sector, Telecommunications and Manufacturing amongst others. We pride ourselves in always being at a high level of responsiveness and commitment to our client’s needs. This distinguishes us from our competitors and also guarantees excellent results for repeat business.
Core Responsibilities and Key Result Areas
Operations Leadership:
- Responsible for driving store sales in the assigned area
- Undertake sound financial management to ensure stores are profitable and stay within budget
- Ensure compliance with company’s policies and operational guidelines in daily sales activities
- Deal with problems that may arise in the store by providing creative and practical solutions
- Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.
- Aid the management in decisions for expansion or acquisition
- Ensure compliance to standards of procedures and food safety
- Manage cost and follow up to resolve maintenance issues
Performance Management:
- Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)
- Resolve staff and customer issues
- Ensure the environment is a conducive and happy one for both staff and customers
- Evaluate restaurant/area performance on sales metrics as well as provide clear communication on daily expectations and targets
- Evaluate Individual Development plan with Area Managers
- Provide coaching and support to all restaurant staff to deliver on the set KPIs for store/area
People Management:
- Identify training gaps and coordinate staff training on operational processes to improve capability
- Resolve staff and customer issues
- Ensure the environment is a conducive and happy one for customers
- Ensure quality assurance of work performed by staff
- Perform other duties as assigned by the Regional Operations Manager
- Ensure employee satisfaction at work through implementation and execution of all HR policies within the area
Key Performance Indicators
- Achievement of store sales in assigned areas
- Quality of Customer Service provided to customers
- Timely response in mitigating issues
- Timely delivery of sales performance
Job Specification
Educational, Professional & Experience Requirements:
- A good First Degree in Food and Hospitality, Business Administration or related areas.
- Possession of a Master’s degree in Business Administration or related degree is an added advantage
- Membership of the Hospitality Professional Certification – HORECAB, or any other relevant hospitality certification
- 5-6 years’ experience in a similar role, especially in the QSR/FMCG sector
Knowledge Requirements:
- Knowledge of Financial Management
- Knowledge of Performance management
- Knowledge of applicable legislations, as well as policies and procedures in the food industry
- Demonstrates knowledge in Health and Food Safety
- Broad understanding of the core operations of Fast Moving Goods
- Knowledge of People Management
- Leadership and Managerial abilities
- Very Good Communication Skills
- Strong Problem-Solving Skills
- Action Planning, and Prioritization Skills
- Knowledge of Safety, Quality, and Cost Objectives
Decision Expectations:
- Acts on defined procedures and decisions
- Enforces agreed decisions
- Resolves staff/customer issues
- Drives sales performance in stores
- Plans own work schedule and work schedule of subordinates
- Assigns work to subordinates
- Monitor subordinates’ work performance
- Appraises/evaluates subordinates’ performance
Working Conditions:
- Job role holder typically work over 40 hours per week, Monday to Sunday and may entail putting in some extra hours due to the fast-paced environment (weekends and evening work).
- This role requires frequent travelling from store to store, assisting the operating team, and coaching and mentoring staff.
- The individual in this role is expected to possess a high degree of problem solving and critical thinking ability due to the nature of assigned roles and responsibilities.