Telesales Representative at International Facilities Services Limited

IFS is an international facilities management company operating global standards to a wide range of clients in Nigeria, Ghana, South Africa and the Middle East. Our expert staff members with many years of experience in the Facilities Management industry ensure clients facilities needs are fully catered for. The services are intended to provide cost-effective and efficient, end to end results every time.

The organization can supply long-lasting facilities solutions that are essential for businesses and offer increased efficiency within the work environment. With bespoke solutions, the services include a wide range of soft facilities services from janitorial cleaning, security through to vending and landscaping and hard maintenance services ranging from generators, HVAC to building maintenance services.

We are recruiting to fill the position below:

Job Title: Telesales Representative

Location: Gbagada, Somolu and its environs - Lagos
Employment Type: Full-time

Main Responsibilities
Duties include, but are not limited to the following:

• To make telephone calls and manage information on our customer base.
• Make cold calls to find prospective customers and book appointments for sales advisors
• Achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets.
• Actively use the CRM to prospect, source and maintain customer contact in assigned area.
• Follow up on new leads and referrals resulting from enquiries and referrals and Keeping records of customer follow ups
• Respond promptly and effectively to customer enquiries.
• Maintain a professional image always through personal actions and initiatives.
• Enhance the company’s reputation and brand image by consistently working to implement the Company’s core values.
• Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget.

Education

• Minimum of an HND or Bachelor's Degree in Mass Communication, English,
• 3 - 5 years work experience.
• Excellent telephone tone and manner.
• Must be competent in excel, word and CRM systems.

Technical Competencies:

• Excellent presentation skills.
• Excellent marketing and sales skills.
• Good interpersonal and networking skills.
• Excellent negotiation skills.
• Must be self-motivated and results driven.
• Must be a team player
• Able to work under diverse working conditions
• Able to handle the sales pressure and give out optimum results

Leadership Competencies:

• Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.
• Excellent Interpersonal, Communication, Collaboration and Influence abilities.
• Customer Driven (Internal & External).
• High energy with strong Drive for results.
• Creativity and Innovation, with ability to come up with new ideas and initiatives.
• Inclusiveness and ability to work well with different cultures and working environments.

Application Closing Date
31st August, 2023.