Customer Service Trainee at Ripple Impact

Ripple Impact - With award-winning projects executed in all the 36 states of Nigeria, we are the right partner to support your organization to achieving your productivity and performance objectives. From performance management system development, to route-to-market plans to sales operations management, recruitment, and outsourcing, we have you all covered.

We are recruiting to fill the position below:

Job Title: Customer Service Trainee

Location: Lagos
Employment Type: Full-time

Job Description

• The Customer Service Trainees will undergo training while they work. As a Customer Service Trainee, you will provide product/service information, respond efficiently to customer inquiries, and resolve any emerging problems, ensuring excellent service standards and maintaining high customer satisfaction.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers always.
• Manage incoming phone calls.
• Provide product/service information to customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Identify and assess customers’ needs to achieve satisfaction. 
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Onboard customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide feedback on the efficiency of the customer service process.
• Communicate and coordinate with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• A Degree in Accounting or Finance, with a minimum of 2:1.
• Interest in Customer Service.  
• Minimum of 6 months of relevant work experience is preferred. More will be advantageous.
• Not more than 25 years.
• Strong written and verbal communication skills.
• Attention to detail.
• Organizational and time management skills.
• A pleasant personality and Interpersonal skills.
• Adaptability, flexibility, and tenacity.
• Creative thinking and problem-solving.

Application Closing Date
25th August, 2023.