Telesales Associate at OurPass

OurPass - We are a company that strives to achieve continuous innovation for the digital commerce space through speed and security. A purchase decision for a user should be the easiest activity in their day-to-day lives as they have so many more important things to take care of, and that’s what we pride ourselves on.

We are recruiting to fill the position below:

Job Title: Telesales Associate

Location: Lagos

About the Job

• A telesales agent, also known as a telemarketer or inside sales representative, is a professional who works in a call center or office environment and is responsible for making outbound calls to potential customers or clients.
• Their main objective is to promote and sell products, services, or solutions offered by the company they represent.

Responsibilities

• Conduct Outbound Calls: Initiate outbound calls to potential customers from the provided leads or databases to promote products/services and generate sales opportunities.
• Product Knowledge: Develop a deep understanding of the company's products/services to effectively communicate their benefits, features, and advantages to potential customers.
• Sales Pitch: Deliver compelling sales pitches to engage prospects, overcome objections, and persuasively communicate the value proposition of the offering.
• Lead Qualification: Identify and qualify potential customers based on their needs, interests, and purchasing capabilities.
• Achieve Sales Targets: Meet or exceed individual and team sales targets by consistently closing deals and converting leads into customers.
• Record Keeping: Accurately record and maintain customer information, interactions, and sales data in the company's CRM (Customer Relationship Management) system.
• Follow-Up: Conduct follow-up calls with potential customers to nurture leads, address any queries, and facilitate the sales process.
• Customer Relationship Management: Build and maintain positive, long-lasting customer relationships to encourage repeat business and referrals.
• Collaborate with the Sales Team: Coordinate with the sales team to optimize sales strategies, share insights, and contribute to team goals.
• Stay Informed: Keep up-to-date with industry trends, product knowledge, and competitive offerings to enhance selling techniques and deliver superior customer experiences.

Critical Competencies

• Bachelor’s Degree in any related field.
• Must be fluent in at least one of the three major speaking languages(Igbo, hausa and Yoruba)
• Strong customer service skills to build rapport and address customer needs
• Minimum of 1 year experience in Telesales.
• Experience in working with customer service related software (CRM, Zendesk, Ameyo)
• Excellent communication, interpersonal and organizational skills
• Resilient and able to handle rejection in a positive manner
• Goal-oriented and self-motivated with the ability to work independently
• Proficiency in the use of Microsoft Office tools

Application Closing Date
Not Specified.