Inbound & Returns Lead at Sabi

Sabi is Africa's leading provider of enabling infrastructure powering the distribution of goods and services. Our platform enables and empowers a wide ecosystem of users, allowing agents, merchants, exporters, aggregators, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi's technology rails. These rails provide access to physical goods supply, logistics, business tools, financial services and data insights. In a short span of two years, Sabi has grown to be the largest B2B marketplace on the African continent.

We are recruiting to fill the position below:

Job Title: Inbound & Returns Lead

Location: Port Harcourt, Rivers
Employment Type: Full Time

Job Purpose

• The Inbound and returns Lead would oversee the efficient handling of incoming shipments and the management of product returns by collaborating closely with the warehouse team, suppliers, and customer service representatives to streamline processes and optimize warehouse operations.

Job Responsibilities

• Supervise and coordinate the receiving and inspection of incoming shipments. Ensure accurate and efficient processing of incoming goods, including recording receipts and inspecting product quality.
• Coordinate with the receiving team to address any discrepancies or issues with incoming shipments.
• Oversee the returns process, from receipt of returned items to final disposition (refund, repair, or replacement).
• Collaborate with the quality control team to inspect and assess the condition of returned products.
• Work closely with the inventory control team to update stock records and maintain accurate inventory levels for both inbound and returned items.
• Interact with Clients to address return inquiries, provide assistance, and ensure a positive customer experience.
• Lead and mentor the inbound and return officers, providing guidance and support in their daily tasks.
• Generate reports on inbound and returns metrics, such as receipt volumes, returns rates, and processing times.
• Continuously assess inbound and returns processes to identify areas for improvement.
• Implement best practices and process enhancements to increase efficiency and accuracy.

Requirements Special Skills And Qualifications

• Candidates should possess a B.Sc Degree in Business Administration, Finance, or relevant fields.
• Minimum of 3 years of experience in supervisory role, preferably in order processing or customer service, required.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software used to track inventory and create records.

Candidate Specification:

• Motivated by the mission of Loft
• Pragmatic with quantitative and analytical ability and attention to detail
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself.

Benefits

• Rapid Career Growth
• Annual Training Budget
• Robust Health Coverage
• Performance Bonus.

Application Closing Date
Not Specified.