Matoye Ventures is into Merchandising, agroalied business, import, export, contracts, supplies, manufacturer and representatives.
We are recruiting to fill the position of:
Job Title: Customer Service Representative
Location: Lagos
Job Responsibilities
- Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Requirements
- Minimum of OND, HND, B.Sc in any related field.
Skills and Qualifications
- Customer Service.
- Product Knowledge.
- Quality Focus.
- Problem Solving.
- Market Knowledge.
- Documentation Skills.
- Listening Skills.
- Phone Skills.
- Resolving Conflict.
- Analyzing Information.
- Multi-tasking.
Application Closing Date
22nd May, 2015.
Method of Application
Interested and qualified candidates should forward their resumes to:
[email protected]