Customer Service Representative at Eden Solutions & Resources Limited

Posted on Mon 21st Aug, 2023 - www.hotnigerianjobs.com --- (0 comments)

Eden Solutions & Resources Limited is a Human Resource Management Organization that provides its clients with excellent, bespoke and cost effective Business Management Solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

  • We are hiring a Customer Service Representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications

  • Interested candidates should possess a B.Sc or HND with at leats 2 years experience.

Salary
N50,000 - N60,000 / Month.

Application Closing Date
1st October, 2023.

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.