Information Technology Support Assistant at UAC of Nigeria Plc

UAC of Nigeria Plc. is a leading private sector enterprise with active participation in the development of the country since 1879. A diversified, food-focused company, UAC’s operations span the animal feeds, packaged foods, real estate, paints and logistics sectors of the economy. We are committed to building and developing our people towards realizing their full potentials.

We are recruiting to fill the position below:

Job Title: Information Technology Support Assistant

Location: Lagos
Job Type: Full Time

Responsibilities

• Technical Support: Assist in diagnosing and resolving technical issues reported by staff, including hardware, software, and network problems.
• Help Desk Operations: Respond to user inquiries via phone, email, or in-person, providing timely and effective technical assistance and guidance.
• Issue Documentation: Maintain accurate and detailed records of all support requests, actions taken, and resolutions provided using our internal ticketing system.
• Hardware and Software Maintenance: Assist with the setup, installation, configuration, and maintenance of hardware devices, software applications, and peripherals.
• User Training: Provide basic user training on software applications, hardware usage, and best practices to enhance users' technical skills.
• Network Troubleshooting: Collaborate with the network team to troubleshoot network connectivity issues and ensure smooth network operations.
• System Upgrades: Assist in upgrading and updating systems, software, and applications to ensure they are up-to-date and secure.
• IT Inventory Management: Help maintain an accurate inventory of hardware, software licenses, and other IT assets.
• Documentation: Contribute to the development and maintenance of technical documentation, knowledge base articles, and standard operating procedures.
• Collaboration: Collaborate with the IT team on projects, initiatives, and tasks as required, gaining exposure to a variety of IT disciplines.

Qualifications

• A Degree in Information Technology, Computer Science, or a related field.
• Strong passion for technology and eagerness to learn and develop technical skills.
• Basic understanding of hardware, software, and networking concepts.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Customer-focused approach with a willingness to provide exceptional support.
• Ability to work both independently and as part of a team.
• Familiarity with operating systems (Windows M365) is a plus.
• Prior experience in IT support, help desk, or customer service is a bonus.

Benefits

• Practical exposure to real-world IT challenges and solutions.
• Mentorship and guidance from experienced IT professionals.
• Networking opportunities within the industry.
• Potential for a full-time position based on performance and company needs.

Application Closing Date
Not Specified.