Customer Service Representative at Tempkers Limited

Tempkers Limited is a Human Resource Company with a focus on helping CEOs and Executives build a profitable business by recruiting and retaining valuable Staff.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT) 
Employment Type: Full-time

Position Overview

• As a Customer Service Representative, you will be the first point of contact for our client's valued customers. Your role is pivotal in ensuring that each customer interaction is positive and meets their needs. With your strong communication skills and customer-centric approach, you will contribute to our client company's reputation for outstanding service.

Responsibilities

• Provide excellent customer service by responding to customer inquiries via phone, email, and chat.
• Address and resolve customer issues, concerns, and complaints promptly and professionally.
• Assist customers in navigating our products/services, answering questions, and providing accurate information.
• Process orders, returns, and exchanges in accordance with company policies and procedures.
• Maintain customer records and update databases with relevant information.
• Collaborate with other departments to ensure effective resolution of customer queries.
• Upsell and cross-sell products or services based on customer needs.
• Stay updated on product knowledge, company policies, and industry trends.
• Provide feedback to management on recurring customer issues and opportunities for improvement.
• Assist in maintaining a positive and friendly atmosphere within the customer service team.
• Participate in training programs to enhance your skills and knowledge.

Requirements

• A Bachelor's Degree (BSc./BA) in any field is required.
• A minimum of 2 years of customer service experience post-NYSC.
• Strong interpersonal and communication skills.
• Empathy and patience when dealing with customer concerns.
• Proficiency in using customer service software and Microsoft Office suite.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills to handle challenging situations.
• Positive attitude, adaptability, and a willingness to learn.
• Previous experience in a customer-facing role is preferred.
• Fluency in written and spoken English is essential.

Application Closing Date
27th August, 2023.