Associate Manager - Performance Excellence at Altara Credit Limited

Altara Credit Limited (“Altara”) is a Nigerian consumer and business services venture. Our core value proposition is to improve the quality of life for the average Nigerian by driving financial inclusion. Altara is built on serving the underbanked and the otherwise financially excluded. Our debut service is “buy now, pay later” where we allow formal & informal sector workers, and SME owners to purchase a variety of products and equipment for their homes and businesses but instead of paying for the products in full upfront, pay a small amount over time.

We are recruiting to fill the position below:

Job Title: Associate Manager - Performance Excellence

Location: Lagos (Role requires 20% domestic travel to upcountry locations)
Employment Type: Full-time

Job Description

• We are looking to hire a highly motivated and driven “Associate Manager - Performance Excellence” to join our team. This is a role where you will report directly to the Chief of Staff.
• The ideal candidate for this role is someone who possess exceptional strategic thinking and analytical skills.
• They are proactive in identifying and addressing potential issues before they become problematic.
• This individual is committed to achieving outstanding results and is willing to challenge the status quo to drive excellence across the team.
• The Performance Excellence Associate Manager must be reliable in delivering on commitments, consistently exceed expectations, and the realization of strategic goals within the operational unit.

Responsibilities
Strategic Planning and Analysis:

• Develop and implement strategic plans to enhance organizational performance and achieve business objectives.
• Analyze data and metrics to identify trends, patterns, and opportunities for process improvement and increased efficiency
• Analyze and drive both digital and non-digital sales and make forecasts.
• Analyze collection data to realize and sustain financial and customer benefits and come up with better ways to drive collections.

Proactive Problem Anticipation:

• Identify potential challenges and obstacles related to sales and collections in advance and take proactive measures to mitigate risks
• Collaborate with cross-functional teams to address and resolve issues before they escalate.

Performance Commitments:

• Establish realistic and achievable performance commitments and timelines to meet operational and strategic goals
• Communicate transparently with stakeholders, ensuring expectations are appropriately managed.

Results-Driven Approach:

• Drive a culture of high performance and continuous improvement across the organization.
• Utilize data-driven insights to set ambitious performance targets and meet or exceed them.

Change Management and Innovation:

• Champion and lead initiatives to transform existing processes and systems, encouraging innovation and creativity.
• Oversee the implementation of change and ensure smooth transitions to achieve desired outcomes.

Effective Communication:

• Articulate complex ideas and strategies in a clear and concise manner to stakeholders.
• Collaborate with teams to ensure alignment with the overall vision and objectives.

Negotiation and Influence:

• Demonstrate strong negotiation skills and the ability to influence others positively.
• Advocate for necessary changes and resources to drive performance excellence.

Agile Adaptation:

• Continuously assess the effectiveness of implemented strategies on a week-on-week basis, and proactively adapt and fine-tune approaches to meet changing market conditions and achieve short-term goals.

Set weekly and monthly work objectives for the team:

• Direct, supervise, and review direct reports and their deliverables
• Deliver engaging and informative weekly presentations to key stakeholders, highlighting progress, challenges, and opportunities for improvement.

Requirements

• Bachelor's Degree from an accredited university in Business Administration, Management or a related field. Advanced degrees or certifications are advantageous.
• 3+ years’ experience working in business operations.
• Proven track record of strategic planning and implementing initiatives that resulted in significant performance improvements.
• Extensive experience in data analysis and using metrics to drive decision-making.
• Strong leadership skills with the ability to inspire and motivate teams to achieve exceptional results.
• Excellent problem-solving skills and the capacity to identify potential issues before they arise.
• Demonstrated ability to navigate through challenges and maintain composure in high-pressure situations.
• Excellent communication, presentation, and negotiation skills.
• A proactive and resourceful attitude with a willingness to challenge conventional thinking to achieve desired outcomes.

Benefits
Some of Our Altara Perks:

• Competitive Salary
• Health care Insurance
• Paid time off (leave days)
• Performance Bonus and Pension
• Opportunity to work in a growing company with talented individuals.

Application Closing Date
11th September, 2023.