Operations Manager at HRHub.ng Limited

HRHub.ng Limited is a Human Resource Development & Management Consulting practice firm located in Lagos. Since its founding, HRHub.ng Ltd has grown to become a leader in the provision of high value human resources, business advisory as well as learning & development solutions to multinationals, local corporate organizations, governments and multilateral organizations. Our depth of our expertise, defined by carefully selected pool of multi-disciplinary consultants, ensures that we continue to be the firm of choice to our growing list of discerning clienteles.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Track all leads and support the sales process till conversion.
• Ensure compliance with company policy for all departments.
• Listen to customer requirements and interact effectively to increase patronage/Client satisfaction.
• Feed future corporate policy trends back to management.
• Work with the Marketing department on Lead conversion and client retention.
• Develop and maintain a strong positive customer relationship, help drive brand advocacy and provide customer support for company products and services.
• Perform regular project audits to identify and correct design discrepancies and ensure excellence in service delivery.
• Respond promptly to customer inquiries, address and resolve customers' complaints in a professional manner.
• Allocate incoming tasks to the necessary departments and track progress till completion.
• Communicate with customers through various channels. (Emails, WhatsApp, Calls, Text etc.)
• Expedite the resolution of customer problems and complaints to maximize satisfaction.

Requirements

• Candidates should possess an HND / B.Sc qualification with 4 - 5 years work experience.

Salary
N150,000 - N200,000 / month.

Application Closing Date
12th September, 2023.