Telesales Executive at Zedcrest Capital Limited

Zedcrest Capital is a full service capital management firm, with core interests in fixed income securities trading, asset management and proprietary investments.

We are recruiting suitable candidates to fill the position below:

Job Title: Telesales Executive

Location: Lagos
Employment type: Full-time

Job Summary

• We are seeking an enthusiastic Tele-sales representative to proactively create a list of potential clients, surpassing sales targets by generating inflows that enhance our Asset Under Management and contribute to the retention of current clients through our diverse product offerings.
• The ideal candidate should embody friendliness, professionalism, and a sincere dedication to understanding the requirements of our prospects and client base, enabling proactive addressing of various customer needs.

Responsibilities

• Reach out to existing and potential customers to present our product and service offerings
• Convert leads to deals for the Wealth Management team on a weekly performance basis.
• Advise on a full range of products and services within the firm with the ability to cross-sell products.
• Manage outbound calls to clients aiming at surpassing given sales target and to ensure proper documentation of all calls and sales delivery.
• Call customers and update them about the company's products, services, or new launches.

Calls:

• All calls must be handled with courtesy, professionalism and highest quality expected of our representatives.
• All call scripts must be adhered to, and all calls must be handled in a timely manner applying the mandatory call.
• You are expected to engage clients via channels assigned to you.

Chats:

• All chats are expected to meet our required standard, and chat etiquette must be followed.
• All chats must be acknowledged within the stipulated timelines and all queries must be solved immediately (where other stakeholders are not involved).
• All available macros and provided replies relating to the respective chat must be applied.
• All chats must be handled with courtesy, professionalism and highest quality expected of our representative.

Requirements

• 1 - 3 years of telesales or customer service experience.
• Strong relationship management skills.
• Ability to learn about products and services specification.
• Good time management and organizational skills.
• Negotiation skills.
• Good communication and interpersonal skills.
• Ability to maintain the confidentiality of sensitive information.
• Impressive presentation skills.
• Knowledge of Investment Products will be an advantage.
• Hardworking and target driven.
• Highly motivated and able to work in a fast-paced environment.

Application Closing Date
Not Specified.