Customer Service Representative at E'Sorae Luxury Homes

E'Sorae Luxury Homes - At our company, we are committed to helping you achieve the best sleep possible. Our strategy involves constantly discovering new techniques to enhance the quality of our products and services. We understand that a good night’s sleep is vital for overall well-being and we are determined to make it a reality for our customers.

To maintain our leadership stance in the industry, we have cultivated and nurtured every aspect of our operational practices to conform to a standard that prioritizes your health. We believe that Your health is important! We are dedicated to providing you with a comfortable and luxurious sleep experience, Our bedding products are designed to meet your needs and to provide you with the best sleep possible.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikoyi / Lekki, Lagos
Employment Type: Full-time

Job Description

• As a Customer Service Representative in our Furniture and Luxury Home department, you will play a pivotal role in ensuring our customers have an outstanding shopping experience.
• You will be the first point of contact for our valued clientele, assisting them with product inquiries, orders, and resolving any issues they may encounter.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Assist customers in selecting the perfect furniture and home decor items to meet their needs and preferences.
• Process orders, returns, and exchanges accurately and efficiently.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with our sales and design teams to ensure a seamless shopping experience.
• Maintain knowledge of our product offerings, promotions, and industry trends.
• Uphold our company's commitment to excellence in customer satisfaction.

Qualifications

• Candidates should possess OND / HND qualifications with 2 - 4 years relevant work experience.
• Previous customer service experience, preferably in a retail or luxury environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A passion for home furnishings and luxury decor.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in computer systems and point-of-sale software.
• Flexibility to work weekends and holidays as needed.

Application Closing Date
12th September, 2023.