Customer Service Representative at Uncle Stan's Foods (Small Chops)

Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Description 

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Forwarding accurate orders to another branch to enable quick deliveries.
• Confirming payment before forwarding orders for processing.
• Mastering the menu and price list in other to provide quick responses to customers' questions and to avoid unnecessary errors while drafting bills for customers.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 2 - 3 years work experience.

Salary
N45,000 - N60,000 monthly.

Application Closing Date
15th September, 2023.