Shift Operations Manager at Alfred and Victoria Associate

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

We are recruiting to fill the position below:

Job Title: Shift Operations Manager

Location: Lagos
Employment Type: Full-time

Summary

• A Shift Manager is responsible foroverseeing the operations of the company.
• A Shift Manager may also dictate employees' hours, adjusting them to fit best with pay and overall needs.
• We are looking at hiring a shift operations manager with terminal experience.

Roles & Responsibilities

• Assign tasks to staff.
• Supervise staff throughout the shift.
• Monitor inventory levels.
• Order more inventory as needed.
• Ensure that enough staff members are present for the shift.
• Balance the register at the end of each shift at the port terminal.
• Allocate shift and manage the shift period.
• Resolve conflict between staff members at the port terminal.
• Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
• Receive feedback from customers and resolve any complaints at the port terminal
• Address customer concerns in reference to products, services rendered or employee interactions
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers
• Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work
• Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals.

Educational Qualifications

• HND / B.Sc Degrees or its equivalent in Business Administration, Behavioral Science, or Management. Any professional certificate in a relevant field or industry will be an added advantage.

Years of Experience:

• Minimum of 7 years of experience in a relevant field or industry.

Skills & Competence Requirements:

• Experience working in a managerial position.
• Excellent interpersonal and communication skills.
• Natural leadership abilities.
• Knowledge of bookkeeping software.
• Ability to multitask.
• Ability to remain calm in stressful situations.
• Ability to properly and accurately assess situations quickly while adhering to company policies
• Ability to work in the standing position for hours at a time
• Facilitate a positive environment and support a safe and productive workplace
• Proven leadership and experience managing a diverse team is preferred.

Salary
Attractive.

Application Closing Date
29th September, 2023.