Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
We are recruiting to fill the below position:
Job Title: Manager, IDD & Roaming
Location: Lagos, NG
Job Summary
- Ensure implementation of all processes and procedures for Etisalat's international roaming services.
Principal Functions
- Keep abreast of trends and advancement in roaming product offerings and recommend options or alternatives to the Director, Wholesale & Carrier Relations.
- Develop propositions/business cases for up-to-date roaming packages, propose modifications to enhance existing offerings and proffer recommendations to the Director, Wholesale & Carrier Relations.
- Liaise with the Product & Information and VAS team for solution/platform selection and deployment of relevant roaming technology.
- Manage, monitor and evaluate on-going performance and quality of all roaming products and services in line with pre-defined service levels and KPIs.
- Co-ordinate UAT (user acceptance testing) for new product introduction or refinements to existing products.
- Manage alliances with international roaming partners and ensure achievement of service level agreements.
- Plan and negotiate the Inter Operator Tariff (IOT) discount with strategic roaming partners.
- Liaise with the Pricing and Tariffs team to agree and manage roaming tariffs.
- Liaise with the Legal team in reviewing all roaming contracts and agreements.
- Facilitate new product training and coordinate with relevant client facing functions (e.g.Customer Care, Sales and Regional Personnel) to ensure staff are fully trained on all roaming products and services.
- Assist in implementing the unit's work programs and plans in line with agreed upon procedures and guidelines.
- Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
- Manage inter-functional relations to ensure synergy across the various departmental functions.
- Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Wholesale & Carrier Relations
- Perform any other duties as assigned by the Director, Wholesale & Carrier Relations.
Educational Requirements
- First Degree or equivalent in a relevant discipline.
- Postgraduate/ professional qualification in a related field will be an added advantage.
Experience,Skills & Competencies
- Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online