Air Ticketing and Reservation Officer at Discovery Travel & Tours Limited

Discovery Travel & Tours (DTTL) is a premier travel agency that offers a comprehensive range of services to meet all your travel needs. With our extensive network of local and international professionals, as well as partnerships with reputable organizations across various industries, we have established ourselves as leaders in the Nigerian travel industry.

Since our incorporation on 11th June 2002, our primary goal has been to provide flawless travel experiences that exceed your expectations. We are constantly striving to discover innovative and improved ways of serving you better. As a testament to our commitment to excellence, Discovery Travel & Tours obtained its IATA license on 25th August 2004, ensuring our adherence to international standards. Additionally, we were honored with the title of Best Travel Agency by Etiosa East Local Government in 2016.

We are recruiting to fill the position below:

Job Title: Air Ticketing and Reservation Officer

Location: Lagos
Employment Type: Full-time

Job Description / Responsibilities

• Providing customer service: Assisting customers with their travel plans, answering their questions, and providing travel suggestions.
• Making reservations: Booking airline tickets, hotel rooms, rental cars, and other travel arrangements for customers.
• Handling inquiries: Addressing customer inquiries about airline regulations, travel policies, and resolving any issues or problems that may arise.
• Managing bookings: Ensuring accurate and timely booking of flights, hotels, and other travel services.
• Coordinating with airlines and other travel providers: Collaborating with airlines, hotels, and other travel providers to secure the best travel options for customers.
• Processing payments: Collecting payments from customers and issuing tickets and receipts.
• Providing travel information: Offering information on flight schedules, travel itineraries, visa requirements, and other relevant travel details.
• Maintaining records: Keeping accurate records of bookings, payments, and customer information.
• Handling cancellations and refunds: Assisting customers with cancellations, changes, and refund requests, following the appropriate procedures.
• Resolving customer complaints: Addressing customer complaints and concerns in a professional and timely manner.

Application Closing Date
29th September, 2023.

How to Apply
Interested and qualified candidates should send their CV in PDF format to: [email protected] using the Job Title as the subject of the mail.