Customer Support Executive at Fosad Consulting Limited

Fosad Consulting, LLC. is a professional services firm established to provide quality consulting services to desiring clients, whose primary objective is to focus their management and technical resources on their core competence.

We are recruiting to fill the position below:

Job Title: Customer Support Executive

Location: Lekki, Lagos
Employment Type: Full-time

Scope / Overview

• Customer Support Executive will be responsible for ensuring an exceptional customer experience for our food delivery service users.
• This role combines customer service expertise with marketing and social media skills to engage with customers, resolve issues, and enhance our brand's online presence.
• The ideal candidate should have experience in marketing and social media management and be passionate about providing top-notch customer support.

Responsibilities and Duties

• Act as the primary point of contact for food delivery customers, addressing inquiries, resolving issues, and providing assistance promptly and professionally.
• Utilize phone, email, chat, and social media channels to engage with customers, gather feedback, and ensure a positive customer experience.
• Manage the company's social media profiles related to food delivery services.
• Create and curate engaging content to build brand awareness, promote special offers, and respond to customer comments and questions on social media platforms
• Investigate and resolve customer complaints, feedback, and delivery-related issues promptly and effectively
• Work closely with delivery partners and restaurants to ensure smooth order fulfillment
• Gather and analyze customer feedback and data to identify trends, areas for improvement, and opportunities to enhance the food delivery service.

Qualifications and Requirements

• Bachelor's Degree in Marketing, Business, or a related field preferred.
• At least 3 years work experience.
• Proven experience in customer service, marketing, or social media management.
• Strong communication skills, both written and verbal.
• Proficiency in social media platforms, including Facebook, Twitter, Instagram, and LinkedIn.

Application Closing Date
Not Specified.