Delivery Monitoring Agent at Bukka Hut Restaurant

Bukka Hut Restaurant is a fast-growing organization with almost 20 outlets in Lagos and care greatly about our staff. If you are an extraordinary individual passionate about career growth and development, we need you. Beyond hospitality, Bukka Hut thrives as a people-centric brand with a laser focus on championing people empowerment initiatives. We like to view our business sectors as channels used to transform the lives of our stakeholders. This stems from our internal workforce to the community we operate in.

We are recruiting to fill the position below:

Job Title: Delivery Monitoring Agent

Location: Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

• Ensuring that customer orders are delivered on time as specified in the operating procedure.
• Identify and escalate operational challenges that may affect delivery targets.
• Responsible for developing, coordinating, and communicating efficient riders' work schedules to all outlets and riders.
• Respond to queries and complaints from OP, riders, and delivery groups on time.
• Collate and reconcile riders ‘delivery charge reports daily using order delivery software.
• Report issues with delivery charges and delivery locations for review.
• Escalate issues of riders’ misconduct and unethical behavior.
• Liaise with the contact center team for prompt communication.
• Ensure compliance with laid down processes and procedures for both order processors and riders and escalate noncompliance to the logistics team and/or the contact center management.
• Generate and send delivery monitoring reports daily.

Requirements

• Interested candidates should possess a Bachelor's Degree, HND or OND in relevant fields with 1 - 3 years work experience.
• Experience in logistics operations
• Strong communication skills
• Ability to learn quickly
• Customer service experience is an added advantage.
• Must reside within Lekki Phase 1 and its environment.

Application Closing Date
30th September, 2023.