Data Analyst - NYSC Intern at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Title: Data Analyst - NYSC Intern

Location: Opebi, Ikeja, Lagos
Employment Type: NYSC

Responsibilities 

• Prepare daily reports, both internal and external
• Prepare Contact Centre performance reports by collecting, analyzing and summarizing
• data and trends while sharing data with Call Centre Operations.
• Generation of real-time and historical reports to monitor various parameters so as to
• ascertain service level achievement and monitor company growth, daily, weekly,
• monthly and quarterly business review reporting and presentations.
• Performance, Project, training/learning, leave and Team management.
• Develop and manage employee database.
• Perform other special projects as may be assigned by the Head of MIS.

Requirements

• OND / HND / Bachelor’s Degree in Computer science / Data analysis or other related fields.
• Not more than 34 years of age
• 1 - 3 years of work experience
• Relevant experience in Customer Service is an advantage.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Must be currently serving in Lagos Mainland.

Application Closing Date
30th September, 2023.